With 🧡 indonesiaWP.com
Terms and Conditions
This page explains the terms and conditions of the services we provide to you, as described on our website unlimitedhost.id (“Service”). Our primary services are website hosting services (“Hosting Services”) or domain name registration and renewal services (“Domain Registration and Renewal Services”).
Please read these terms and conditions carefully before ordering any Service from our website. By ordering our Service, you are bound by these terms and conditions. Refusal to accept these Terms and Conditions will result in you being unable to order any Service from our website. Our Data Processing Agreement based on the European General Data Protection Regulation (GDPR) forms part of these terms and conditions. We advise you to read these terms and conditions carefully and print a copy of your data if necessary.
1. Information about us
1.1. unlimitedhost.id is a site operated by unlimitedhost.id (“we/us”). We are a subsidiary of indonesiaWP.com. Please note that by ordering the Service, you agree to us sending periodic information via email. This is our primary method of communicating with you and will notify you of any changes to our services, billing, planned maintenance, and account access information.
1.2. Contracts for the purchase of Services through our site will be governed by Indonesian law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the Indonesian courts.
2. Your Status
2.1. By placing an order through our website, you warrant that:
2.1.1. You are legally capable of entering into binding contracts.
2.1.2. You are at least 18 years old.
2.2. If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind the company or business on whose behalf you are placing the order.
3. Ordering Process
3.1. You may only order Services from us after successfully registering an account. The information you provide when registering an account must be complete and accurate. By creating an account, you agree that we may block access to the account and the Services we provide if we believe that the information you provided is inaccurate. You must always keep your username and password confidential and not allow anyone else to use them. You must contact us if you believe that your username or password has become known to others.
3.2. Before you submit an order, you will be shown a summary on the screen, including details of the Service you wish to order and the price to be paid. There will be an option to change/correct errors before proceeding to the completion of the order.
3.3. Before you can submit an order, you are required to register a credit or debit card. We also accept paperless direct debits, but you may need to use a credit or debit card on your first order.
3.4. Once an order is created, we will provide confirmation of the Service you ordered. This confirmation will be sent to the email address registered to your account. Copies of previous invoices will be stored in your account.
4. How the contract is formed between you and us
4.1. After placing an order, you will receive an email from us stating that your order has been received and, if necessary, notifying you that the Hosting Service you purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us to purchase our Service and all orders are subject to our approval.
4.2. The contract between us (“Contract”) will only be formed when we send the Acceptance Confirmation to you. We may also refuse your order for any reason, in which case we will notify you.
4.3. The Contract will only relate to the Services we have confirmed in the Acceptance Confirmation. We are not obligated to provide any other Services that may have been part of your order until such Services are confirmed.
5. Our Status
5.1. We may provide links on our website to the websites of other companies, whether affiliated with us or not. We cannot guarantee that the products or services you purchase from companies whose website links we provide on our website will be of satisfactory quality, and we fully disclaim all such warranties.
5.2. Any disclaimer does not affect your legal rights against the third-party seller.
6. Consumer Rights
6.1. If you are purchasing as a consumer (not in the course of your business), the Consumer Contracts Regulations 2013 generally allow you to cancel the Contract at any time within 14 working days, starting from the day after you receive the Acceptance Confirmation.
6.2. However, by placing an order for the Service, you agree that we will begin providing the Service before the expiry of the seven-working-day cancellation period mentioned herein. Accordingly, you are not entitled to cancel the Contract under the Consumer Contracts Regulations 2013.
6.3. This provision does not affect your statutory rights.
7. Our limited money-back guarantee
7.1. Once the Contract is formed, you may cancel the Contract regarding the lifetime Hosting Service you have purchased. (We recommend that before purchasing a lifetime hosting service, you make a purchase of the available monthly hosting).
7.2. In such cases, you may cancel at any time within 14 days, starting on the day after you receive the Acceptance Confirmation. If you do so, you will receive a full refund of the price paid for the Hosting Service you cancelled. We will refund the price you paid to the credit card, debit card, or other account you used to make the payment. No other refunds will be made. Refunds are limited to once per customer.
7.3. To cancel the Contract, you must notify us by sending a support ticket before the end of the 30-day period mentioned in clause G(b) above. As part of the cancellation process, we will respond to you to confirm your cancellation request. You must re-confirm your cancellation request by replying to this confirmation, or we will continue to provide the Hosting Service and your cancellation will not be effective. This is to ensure that we do not delete any data that you need to keep.
7.4. In summary, Services that cannot be cancelled under the limited money-back guarantee include (but are not limited to):
7.4.1. Domain Registration and Domain Registration Renewal.
7.4.2. Personal SSL Certificates.
7.4.3. Virtual Nameservers and other ‘add-on’ products.
7.4.4. Virtual Private Servers (VPS) and related products.
7.4.5. Monthly Hosting Services.
8. Price and payment
8.1. The price of any Service will be as listed on our website (excluding VAT).
8.2. The total cost of your Service order will be clearly listed before you submit the Service order.
8.3. Prices are subject to change at any time. We will notify you of price changes at least 14 days before the price increase takes effect. If you do not cancel, you will be deemed to have accepted the new price, and that price will be charged to your account.
8.4. Given the large number of Services offered, despite our best efforts, it is possible that some Services may be incorrectly priced. We handle this situation accordingly:
8.4.1. If the correct price of the Service is lower than our stated price, we will charge the lower amount upon accepting your order;
8.4.2. If the correct price of the Service is higher than the price listed on our website, we will normally contact you for instructions before accepting your order; and
8.4.3. We are not obligated to provide the Service to you at the incorrect (lower) price, even after we have sent you an Acceptance Confirmation.
8.5. We reserve the right to charge your remaining debt by other means, including referring the debt to an external debt collection agency if necessary. If this method is chosen, you may be subject to additional fees and charges, and you agree to pay such fees in addition to your remaining debt to us.
8.6. Time of payment is critical. Payment will not be deemed received until we receive cleared funds. If the payment method you choose is not authorized by your credit card provider or bank, you hereby authorize us to seek payment from any other credit card, debit card, or direct debit registered to your account.
8.7. If we fail to authorize payment, your account may be suspended.
9. Quality
9.1. We warrant that (subject to the other provisions of these terms and conditions) any Service purchased from us through our website will be provided with reasonable care and skill.
9.2. We shall not be liable for a breach of the warranty mentioned above unless:
9.2.1. You give written notice of the breach to us.
9.2.2. We are given a reasonable opportunity after receiving notice to examine our provision of the Service to you.
9.2.3. The problem arises because you failed to follow our oral or written instructions regarding the use of the Service (if any).
9.2.4. You alter the Service without our written consent.
9.2.5. The problem arises due to misuse.
9.3. If we breach the warranty in accordance with the clause above, we will use all reasonable commercial efforts to promptly remedy the breach or refund the price of the Service at the pro-rata Contract price.
9.4. By agreeing to these terms, you acknowledge that you do not rely on any statement, promise, or representation made or given by or on our behalf that is not set out on our website or confirmed in writing by us. Nothing in this clause shall exclude or limit our liability to you for fraudulent misrepresentation.
10. Access to Hosting Services
10.1. You are responsible for ensuring that the necessary arrangements to access our Hosting Services are in place.
10.2. You are also responsible for ensuring that all persons who access our Services through your internet connection understand these terms and conditions (and in particular the acceptable use policy).
11. Hosting Service Levels
11.1. We do not guarantee that access to our servers will be uninterrupted or error-free, but we will make every effort to minimize downtime.
12. IP Addresses
12.1. You shall have no right, title, or interest in any internet protocol address (“IP address”) assigned to you during the use of the Service after the expiry or termination of the Service.
12.2. Any IP address allocated to you is allocated as part of the Hosting Service you purchase and cannot be moved or transferred by you in any way.
12.3. If IP addresses are renumbered or reallocated by us, we will use our best efforts to avoid any disruption to you.
13. Backup of your material and our servers
13.1. You are responsible for maintaining appropriate and up-to-date backup copies of any data, information, or other materials you upload to our servers as part of your use of the Hosting Service. We provide free tools to backup websites and databases in our control panel. In the event of loss or damage to your material, you will not be given access to the server backups we maintain in accordance with our archiving procedures.
13.2. We will follow archiving procedures for data stored on our servers.
13.3. We are not responsible for the loss, damage, alteration, or disclosure of your Material caused by you or any third party.
14. Limitations on the use of Hosting Services
14.1. The Hosting Service plan you order includes a bandwidth quota per calendar month applicable to that hosting plan as stated on this website at the time you order.
14.2. The Hosting Service you order will be automatically suspended if this monthly bandwidth quota is exceeded. If this happens, you can upgrade your Hosting Service plan to a plan that includes a higher monthly bandwidth quota, or wait for the Hosting Service to resume at the start of the next calendar month. You can monitor your monthly bandwidth usage in our control panel.
14.3. Unless the Hosting Service plan you order includes a virtual private server (VPS), you are only allowed to use a maximum of 10% of our server processing capacity when using the Hosting Service plan you ordered.
14.4. We may allow your usage to exceed these CPU limits, and we will notify you of your hosting needs if your usage adversely affects our other customers. Please note that this right is entirely at our discretion.
14.5. The Hosting Service plan you order includes the number of mailboxes applicable to that hosting plan as stated on our website at the time you order.
14.6. Any mailbox that is not accessed for 100 days will be automatically deleted from our system.
14.7. When using the Service, you must comply with the Website Terms of Use and the Acceptable Use Policy. Any conflict between our website terms of use and these terms and conditions will be resolved based on these terms and conditions.
14.8. Violation of the Website Terms of Use or Acceptable Use Policy will give us the right to terminate the provision of the Service to you.
15. Support
15.1. Our support team will help resolve any issues you experience with the Service you receive. We will not provide programming support to you, but, as part of our Hosting Service, our servers are compatible with many programming languages.
15.2. We do not provide technical support via telephone. Support is provided through online support tickets or online chat.
16. Domain names
16.1. If the Contract includes our Domain Registration and Renewal Service:
16.1.1. We will endeavor to obtain the domain name registration you request.
16.1.2. We will not be liable if the relevant domain name registrar refuses to register the domain name you request, or subsequently suspends or revokes any registration for that domain name.
16.1.3. We will not act as your agent or on your behalf in any transaction with the domain name registrar.
16.1.4. The registration of the domain name you request and its continued use are subject to the terms and conditions of use of the relevant domain name registry which you must consider.
16.1.5. You are responsible for ensuring that you are aware of those terms so that you can comply with them.
16.1.6. The domain name you request will only be successfully registered if you appear as the registrant on the appropriate “whois” database of the top-level domain registrar.
16.1.7. We have full authority to require you to choose a replacement domain name from the one you have requested to register, and may suspend or terminate the performance of the Domain Registration and Renewal Service, if, in our opinion, there are reasonable grounds for us to believe that your current choice of name is, may be or is likely to be in bad faith, in violation of the terms of these terms and conditions or any legal or regulatory requirements.
16.1.8. You confirm and warrant that you are the owner of any trademark in any domain name (or have the authority of any trademark owner to use such name) that you have requested to register.
16.2. You confirm and warrant that you are the legal owner of any domain name (or have the authority of the legal owner to use such domain name) that you provide, or that you otherwise authorize, for use as a domain name in connection with any website associated with the Hosting Service you provide.
16.3. Once a domain name is successfully registered, the name needs to be renewed periodically to ensure you maintain its registration status. We will send renewal notices 30 days and 7 days before the renewal date of your registered domain name. These notices will be sent to the email address registered to your account.
16.4. You hereby authorize us to automatically renew the domain name for you, unless you have cancelled the Domain Registration and Renewal Service in accordance with these terms and conditions.
16.5. The renewal price will be as stated on the renewal page in the customer administration area and will be charged to one of the payment methods registered to your account.
16.6. You acknowledge and agree that we may apply a number of locks to any domain registered with us, either at the time of registration or at any time thereafter, without further notice to you.
17. Intellectual property rights
17.1. You retain all intellectual property rights in your material, and you grant us a worldwide, non-exclusive, and royalty-free license to use, store, and maintain your material on our servers and publish it on the Internet for the purpose of providing Hosting Services to you.
17.2. You warrant that your material does not infringe the intellectual property rights of any third party and you have the authority to grant the license to us. We may make copies necessary to fulfill our obligations, including making backup copies of your material.
17.3. You will defend, indemnify, and hold us harmless from any claims, actions, proceedings, losses, damages, expenses, and costs (including but not limited to court costs and reasonable legal fees) arising out of or in connection with your use of the Service or any claim or action stating that your material infringes, or is alleged to infringe, the intellectual property rights of a third party.
17.4. If you download software from our website, we grant you a non-exclusive and non-transferable royalty-free license to use the software for the purposes stated on our website in relation to that software. Such license will automatically terminate when we stop providing Hosting Services to you.
17.5. Any third-party software you download from our website will be licensed to you under the standard software license terms of the owner of the intellectual property rights in that third-party software, as such license terms are notified to you when you download the software.
17.6. We retain all intellectual property rights in the Hosting Service (except your material) and our software. You are prohibited from decompiling or disassembling our Hosting Service or software.
17.7. We will defend you against any claim that the Hosting Service infringes the UK intellectual property rights of a third party, and will indemnify you for any amounts awarded against you in a judgment or settlement of such claim, provided that:
17.7.1. You give prompt notice of the claim.
17.7.2. You do not make any admission or settlement without our prior written consent.
17.7.3. You provide reasonable cooperation to us in the defense and settlement of such claim, at your own expense.
17.7.4. We are given sole authority to defend or settle the claim.
18. Our responsibility
18.1. We do not monitor and will not be responsible for your material or other communications you send through the Hosting Service.
18.2. Due to the public nature of the Internet, we are not responsible for the privacy protection of electronic mail or other information transferred over the Internet or through any network provider.
18.3. No guarantee or representation is given that the Hosting Service will be free from security incidents or unauthorized users.
18.4. All conditions, terms, representations, and warranties not expressly stated in these terms and conditions (or the documents referred to therein) are hereby expressly excluded.
18.5. We do not exclude or limit our liability in any way:
18.5.1. For death or personal injury caused by our negligence;
18.5.2. Under section 2(3) of the Consumer Protection Act 1987;
18.5.3. For fraud or fraudulent misrepresentation;
18.5.4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
18.6. We are not responsible for the following types of losses (whether direct, indirect, or consequential) and whether caused by our negligence or otherwise:
18.6.1. Loss of income or profit.
18.6.2. Loss of business.
18.6.3. Loss of gain or contract.
18.6.4. Loss of anticipated savings.
18.6.5. Loss of goodwill.
18.6.6. Loss of software or data.
18.6.7. Wasted expenditure (such as pay-per-click advertising costs).
18.6.8. Wasted management or office time.
18.7. Subject to these terms and conditions, our total maximum liability under or in connection with the performance or contemplated performance of the Contract, whether in contract, tort (including negligence), or otherwise, shall not in any circumstances exceed 100% of the price you have paid to us for the Service during the 12 months prior to the event giving rise to the liability.
18.8. You are advised to have business interruption insurance, or other appropriate insurance, to protect you and your business in the event of a Service interruption (particularly Hosting Service).
18.9. Where you purchase any product or service from a third-party seller through a link on our website to that third-party website, the individual liability of the seller will be set out in the seller’s terms and conditions. You should refer to those terms and conditions.
19. Service Duration and Cancellation
19.1. The part of the Contract relating to our Domain Registration and Renewal Service will commence on the date we send the Acceptance Confirmation to you. This Contract will continue until:
19.1.1. We have registered the domain name you requested (“Domain Name”) and you subsequently request us not to renew your Domain Name registration.
19.1.2. We terminate the provision of our Domain Registration and Renewal Service by notice to you because:
19.1.2.1. The Domain Name is no longer available for registration.
19.1.2.2. You breach the terms and conditions herein.
19.1.2.3. Other reasons preventing Domain Name registration.
19.2. If we terminate the Domain Registration and Renewal Service under this clause of the agreement, we will refund the fee you have paid for the Domain Registration and Renewal Service to the credit card, debit card, or other account you used to make the payment.
19.3. The part of the Contract relating to Services other than our Domain Registration and Renewal Service will commence on the date we send the Acceptance Confirmation to you. Unless the Service is terminated as provided in this clause, the Service will continue for the minimum period applicable to the Service you have purchased (“Minimum Term”). After the expiry of the Minimum Term, the Service will continue on a monthly basis until terminated by:
19.3.1. You, as a Consumer, notifying us of your decision to cancel the Contract by a clear statement. This must be done through an online support ticket or support live chat;
19.3.2. You, as a Business customer, notifying us of your decision to cancel the Contract. This must be done through an online support ticket or support live chat.
19.3.3. Us giving you at least 30 days’ prior written notice sent to the current email address registered to your account.
19.3.4. By exercising your right as a Consumer, to cancel the Contract within the “cooling-off period” which is within 14 days of purchase.
19.3.5. To meet the cancellation deadline, you simply need to send notice regarding the exercise of your right of cancellation before the cancellation period expires. We request that you do so at least two business days before the cancellation date. Please note that the Cooling-off period only applies to Consumers, not Business Customers.
19.4. As part of our cancellation process, you must re-confirm your cancellation request through our support ticket system or our support live chat system. Otherwise, we will continue to provide the relevant Service and your cancellation will not be effective. You cannot cancel any Service by mail, email, or telephone.
19.5. The monthly price for the Service we provide under the Contract that applies each month will be charged each month in advance directly to the credit card, debit card, paperless direct debit, or other payment method registered to your account. Such payment will be made on the same date each month (or if no such date exists, then on the last day of that month) from when the Service initially commenced (“Payment Date”) unless or until you cancel the Service in accordance with these terms and conditions.
19.6. We will not provide refunds for cancellations made in the middle of a billing period.
19.7. Without prejudice to any right to terminate or suspend the Service we have under these terms and conditions, the Website Terms of Use, or the Acceptable Use Policy, we may terminate the Contract at any time by giving you 30 days’ prior notice by email to the email address registered to your account.
19.8. If we cancel the Service, we will refund to you the price you have paid for the Service on a pro-rata basis for the unexpired Minimum Term.
19.9. Notwithstanding any provision to the contrary in these terms and conditions, if you breach your obligations in these terms and conditions, we may terminate the Contract with 7 days’ notice to you.
19.10. The expiry or termination of the Contract shall not prejudice the rights and obligations of either of us arising in any way under the Contract on the date of expiry or termination of the Contract.
20. Deletion of your data
20.1. If you cancel the Service, any data we store or manage in relation to the Service you have cancelled will be immediately and permanently deleted from our system.
20.2. Therefore, you are strongly advised to make a copy of such data before cancelling your Service.
21. Additional terms
21.1. Additional terms and conditions may apply to our offers. If so, you will be notified at the appropriate time.
22. Written communication
22.1. Applicable laws require that some of the information or communications we send to you should be in writing. By using our website, you agree that communication with us will be mainly electronic.
22.2. We will contact you by email or provide information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This provision does not affect your statutory rights.
23. Notices
23.1. All notices you give to us must be submitted through our online system.
23.2. We may give notice to you at either the email or postal address registered to your account.
24. Third-party rights and transfer of rights and obligations
24.1. Neither you nor we intend that any provision of this Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to this Contract.
24.2. This Contract is binding on you and us and on our respective successors and assigns.
24.3. You may not transfer, assign, charge, or otherwise dispose of this Contract, or any of your rights or obligations arising under it, without our prior written consent.
24.4. We may transfer, assign, subcontract, or otherwise dispose of this Contract, or any of our rights or obligations arising under it, at any time during the term of this Contract.
25. Events outside our control
25.1. We will not be liable for any failure or delay in the performance of our obligations under the Contract caused by events outside our reasonable control (“Force Majeure”).
25.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and in particular (without limitation) includes the following:
25.2.1. Misuse, alteration, or interference by you or any third party with our servers or systems (including virus and hacker attacks);
25.2.2. Strikes, lockouts, or other industrial action;
25.2.3. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
25.2.4. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster;
25.2.5. Impossibility of use of public or private telecommunications networks; and
25.2.6. Acts, decrees, legislation, regulations, or restrictions of any government.
25.3. Our performance under the Contract will be deemed suspended during the period that the Force Majeure Event continues, and we will have an extension of time for performance for that period. We will use our best efforts to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
26. Waiver
26.1. If we fail, at any time during the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from such obligations.
26.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
26.3. No waiver of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
27. Severability
27.1. If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
28. Entire agreement
28.1. These terms and conditions and any document expressly referred to in them constitute the entire agreement between us, whether in relation to the subject matter of any Contract, and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.
28.2. We each acknowledge that, in entering into this Contract, neither of us relies on any statement, promise, or representation given by the other or implied from anything said or written in negotiations between us prior to the Contract, except as expressly stated in these terms and conditions.
28.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
29. Changes to our terms and conditions
29.1. We reserve the right to revise and amend these terms and conditions at any time.
29.2. You will be bound by the policies and terms and conditions in force at the time you order services from us, unless any change to those policies or terms and conditions is required by law or government authority (in which case, the change will apply to orders you have previously placed).
29.3. Any change to these terms and conditions will not be valid unless it is made in writing and signed on our behalf.
